Lead IT Support Specialist

2 weeks ago

Burleson, Texas, United States Oneida Technical Solutions LLC Full time


Oneida Technical Solutions, LLC (OTS) is a distinguished provider of information technology and cybersecurity solutions, established in 2014. We specialize in delivering comprehensive services across various sectors, including defense, healthcare, education, law enforcement, and gaming.

Our cutting-edge cyber capabilities have positioned us as trusted partners for modernization initiatives, facilitating upgrades and expediting the implementation of innovative solutions for both governmental and commercial clients.

Position Overview:
The Lead Technical Support Specialist will be responsible for overseeing advanced technical assistance for a wide array of IT systems and networks in a highly secure environment.

This role demands expertise in troubleshooting, system upkeep, and user assistance, with an emphasis on maintaining the availability, performance, and security of IT infrastructure. A solid understanding of cybersecurity principles and adherence to Department of Defense (DOD) regulations is essential.

Key Responsibilities:

  • Leadership and Supervision: Direct a team of technical support professionals, offering guidance, training, and performance evaluation. Serve as the primary escalation point for intricate technical challenges.
  • Technical Support: Identify and resolve hardware, software, and network issues for users. Oversee the management and maintenance of desktop setups, servers, and network devices.
  • System Maintenance: Conduct regular system updates, patch management, and vulnerability assessments. Ensure compliance with DOD 8140 and other pertinent regulations.
  • Security Compliance: Enforce cybersecurity policies and procedures. Monitor system activities for potential security threats and respond swiftly to incidents.
  • Project Management: Oversee IT projects, including system upgrades, migrations, and deployments, ensuring timely and budget-compliant completion.
  • Documentation: Maintain comprehensive records of system configurations, modifications, and support activities. Generate reports on system performance and security compliance.
  • Communication: Collaborate with various departments, vendors, and external partners to resolve technical issues and coordinate support efforts. Provide management with regular updates on system status and ongoing projects.

Qualifications:

  • Education: A Bachelor's degree in Computer Science, Information Technology, or a related discipline. Advanced certifications (e.g., CISSP, Security+, ITIL) are preferred.
  • Experience: A minimum of 7 years in technical support or a related IT role, with at least 3 years in a leadership or supervisory position.
  • Technical Skills: Proficiency in Windows and Linux operating systems, network configurations, and cybersecurity best practices. Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., AWS, Azure).
  • Security Clearance: An active Secret Clearance is required.
  • DOD 8140 Compliance: Must possess or obtain within 6 months of hire a certification that meets DOD 8140 requirements (e.g., Security+ CE, CISSP).

Work Environment:

  • Physical Demands: Ability to lift and transport computer equipment as necessary. Occasional travel may be required for off-site support.
  • Work Schedule: Full-time position with potential for after-hours support as needed.

Oneida Technical Solutions, LLC is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.

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