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Customer Service Ambassador
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We are seeking a highly skilled and customer-focused Receptionist to join our team at Drybar Shops. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing reservations, and ensuring a seamless experience for our clients.
Key Responsibilities- Customer Service: Provide top-notch customer service to clients, responding to their needs and concerns in a professional and friendly manner.
- Reservation Management: Manage reservations, appointments, and client information with accuracy and timeliness, ensuring a smooth flow of operations.
- Shop Operations: Assist with the cleanliness of the shop, maintain a positive and professional atmosphere, and support stylists with their needs to improve efficiency.
- Communication: Maintain clear communication with shop management about overall shop operations, providing updates and feedback as needed.
- Problem-Solving: Demonstrate strong problem-solving skills, ability to multi-task with ease, and think critically to resolve issues.
- Experience: 1+ years in a fast-paced, customer service environment, preferably in a salon or spa setting.
- Skills: Previous experience with point-of-sale systems, strong communication and problem-solving skills, and ability to work in a team environment.
- Education: High school diploma required.
- Competitive Compensation: Competitive hourly wages, plus retail bonuses and other benefits.
- Professional Development: Opportunities for growth and development within the company.
- Work-Life Balance: A dynamic and supportive work environment that values work-life balance.
