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Store Operations Manager

2 months ago

Tampa, Florida, United States Hibbett Retail, Inc. Full time
Job Summary

The Store Operations Manager is responsible for overseeing the overall operation of the store, ensuring efficiency and profitability. This includes managing sales efforts, supervising staff, and enforcing company policies and procedures.

Key Responsibilities
  • Manage and control store assets, including inventory and expenses.
  • Direct and oversee sales efforts, including sales statistics and customer service.
  • Collaborate with district sales managers to establish and enforce policies, goals, and procedures.
  • Mentor and cultivate a team of sales associates, assistant managers, and managers in training.
  • Recruit, hire, train, discipline, and evaluate staff.
  • Maintain store security and ensure compliance with company policies.
  • Communicate with district sales managers and keep them informed about inventory movement.
  • Implement marketing and advertising plans, and stay aware of customer trends.
  • Monitor competition and stay informed about community-related events.
  • Provide exceptional customer service, as outlined in the customer service manual.
  • Protect company assets and financial information by ensuring the accuracy and effectiveness of internal control procedures.
Requirements
  • Bachelor's degree in business or a related field, or equivalent experience.
  • Experience working in a retail environment, preferably in footwear and athletic apparel.
  • Experience in managing and cultivating a sales team.
  • 3-5 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Analytical thinker with demonstrated business acumen.
  • Ability to problem solve and juggle multiple tasks and priorities.
  • A strong commitment to customer service.
  • Strong leadership and communication skills.