IT Services Business Consultant

2 weeks ago

Dublin, California, United States SAP Full time
Company Overview:

SAP is dedicated to helping the world operate more efficiently. Our culture emphasizes teamwork and a shared commitment to improving global operations.

We strive daily to lay the groundwork for the future, fostering a workplace that values diversity, flexibility, and a purpose-driven approach.

Our environment is collaborative and supportive, prioritizing learning and development, recognizing individual contributions, and offering a variety of benefits.


Position Summary:

The SAP Enterprise Cloud Services (ECS) division is tasked with delivering cloud-based infrastructure and managed services to our private cloud clientele.

The Client Delivery Manager serves as the primary representative for the ECS organization, ensuring comprehensive delivery accountability and customer satisfaction throughout the engagement lifecycle.


Key Responsibilities:

As a Client Delivery Manager, your responsibilities will include:

  • Developing and nurturing client relationships for SAP Enterprise Cloud Services, acting as the client's advocate within SAP.
  • Overseeing the entire SAP ECS engagement, coordinating with various ECS functions to fulfill contract obligations and meet customer expectations.
  • Establishing proactive service plans and conducting regular service review meetings with clients, addressing both operational and strategic matters.
  • Serving as a point of escalation for delivery-related issues, including incidents and service requests.
  • Ensuring alignment among multiple ECS and SAP internal and external stakeholders.
  • Managing client onboarding, upgrade/migration projects, and other service delivery initiatives.
  • Facilitating commercial change requests and ensuring contract compliance and risk management.
  • Promoting additional ECS offerings and supporting contract renewals in collaboration with SAP sales and presales teams.

Qualifications:

Fluency in English is essential. A proven history of managing client engagements in service delivery, consulting, or pre-sales environments is required.

Strong customer focus with expertise in relationship management, expectation management, and de-escalation is necessary.

A solid understanding of SAP Basis, system migration, and functional SAP applications is advantageous.

Knowledge of technical infrastructure and virtualized system landscapes is beneficial.

Familiarity with IT trends and their implications for business strategies, along with an understanding of SAP's service portfolio, is preferred.

Ability to work effectively as part of a dynamic, remote team is crucial.

Certifications in SAP Basis, IT Service Management, Project Management, Cloud, and IT infrastructure are a plus.


Team Environment:

The ECS organization is a global entity with regional CDM teams spread across six regions. We pride ourselves on our diversity and positive spirit.

In addition to our commitment to customer satisfaction, we value knowledge sharing and collaboration, continuously striving to enhance the ECS organization.

We encourage applications to be submitted in English only.


Commitment to Inclusion:

SAP fosters a culture of inclusion, prioritizing health and well-being, and offering flexible working models to ensure that everyone feels valued and can perform at their best.

We believe that our strength lies in the unique capabilities and qualities each individual brings to our organization, and we invest in our employees to help them realize their full potential.

SAP is proud to be an equal opportunity employer, committed to the principles of Equal Employment Opportunity and providing accommodations for applicants with disabilities.

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