Operations Manager

5 days ago


Elizabethtown, Pennsylvania, United States Nordstrom Full time
Job Overview

The Operations Manager plays a critical role in delivering exceptional customer experiences by driving operational excellence and supporting the business strategy. This involves maintaining and improving the physical condition of the facility, planning and implementing new design layouts to optimize merchandise flow, and executing strategic plans to drive results for overall safety, quality, and performance.

Key Responsibilities
  • Support the business strategy by driving results for overall safety, quality, and performance
  • Lead a team of up to 250 employees and 5 salaried Assistant Managers across multiple shifts and departments
  • Recruit, select, onboard, and train the right resources to drive warehouse associate results
  • Drive professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
  • Meet warehouse financial standards by providing annual budget information, monitoring expenditures, and implementing corrective actions
Requirements

To succeed in this role, you will need:
  • 5+ years of warehouse experience in a managerial role, with at least 3 supervisors or managers in your team
  • Proven capability in identifying and implementing CI actions that deliver measurable improvements to cost, service, and quality
  • Demonstrated capabilities in developing others and growing leadership competencies in your direct reports
  • Strong knowledge of warehousing Key Performance Indicators (KPIs)
  • Hands-on experience with warehouse management software and databases
  • Ability to analyze data and determine actions based on improvement opportunities
What We Offer

Nordstrom is committed to supporting the well-being of its employees and their families. We offer a range of benefits, including medical, vision, dental, retirement, and paid time away. We also provide life insurance, disability, merchandise discount, and EAP resources. Our employees are our most important asset, and we strive to create a positive and inclusive work environment.
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