Club Operations Manager
1 month ago
The Club Operations Manager will be responsible for driving sales growth and ensuring the financial success of the club. This role will oversee all aspects of sales operations, including the activities of Fitness Advisors and supporting departments.
Key Responsibilities- Develop and implement sales strategies to exceed sales goals
- Manage and participate in sales-related functions, including prospecting, staff training, and member retention
- Conduct daily sales meetings to discuss performance and objectives with the club team
- Responsible for interviewing, hiring, training, and directing work, evaluating performance, and disciplining staff
- Ensure effective orientation and training are given to each new team member
- Address complaints and resolve problems in a timely manner
- Ensure the club meets all standards for cleanliness, maintenance, and safety
- Direct and help manage other departments within the club
- Attend all staff and club meetings and events
- Establish and maintain professional relationships with staff
- Maintain and update sales policies and procedures
- Stay informed about club revenues and goals
- Work closely with retention departments to ensure high participation in the facilities
- Ensure all required documentation is completed in a timely manner
- Available to work weekends, evenings, and holidays
- Must hold current CPR certification or obtain within 60 days of start date
- Ability to work well with others
- Experience in cash handling and credit cards
- Excellent customer service skills
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- 401(K)
- 401(K) Employer matching
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