Concierge
1 month ago
Country Club at Woodland Hills is seeking a Concierge to provide exceptional customer service and support to our residents and guests.
Key Responsibilities:
- Greets residents, guests, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.
- Carries out telephone answering and reception duties as required.
- Takes complete messages with pertinent information and communicates messages to the intended recipient.
- Collates brochures for the marketing department.
- Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
- Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
- Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
- Maintains and keeps desk and entry area neat and organized.
- Organizes, distributes mail to residents, Executive Director and Department Coordinators.
- Maintains resident forms for miscellaneous credits.
- Maintains adherence to all company personnel policies and established operating policies and procedures.
Requirements:
- High school diploma or general education degree (GED) preferred.
- One to three years customer service experience and/or training; or equivalent combination of education and experience.
This is a part-time position working Saturday, Sunday, Monday, and Tuesday from 11pm-7am.
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