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Customer Engagement Specialist

2 months ago


Downey, California, United States 24 Hour Fitness Full time
Position Overview:
As a vital member of our team, you will play a key role in fostering a welcoming environment for our fitness community. Your primary responsibility will be to assist new members in embarking on their fitness journeys while ensuring a positive experience for all.

Key Responsibilities:
1. **Member Relations:** Build meaningful relationships with members by addressing their inquiries, resolving issues, and connecting them with the right resources.
2. **Facility Maintenance:** Contribute to maintaining a clean, safe, and well-organized gym environment for both members and guests.
3. **Sales and Service Excellence:** Deliver a comprehensive sales and service experience that inspires guests and members to pursue their fitness goals within our community.
4. **Onboarding Support:** Facilitate an exceptional onboarding experience for new members, ensuring they feel welcomed and informed about our offerings.

Ideal Candidate:
You are someone who is genuine, open-minded, and self-driven. You possess a passion for helping others and a strong desire to learn and grow. You thrive in a goal-oriented environment and embrace challenges as opportunities for development.

Qualifications:
- Minimum of 1 year of experience in retail or fitness sales.
- A positive attitude and a commitment to exceptional service.
- Availability for full-time work, including flexibility across weekdays, weekends, and holidays.

Additional Information:
CPR and AED certification is required within 60 days of employment. Team members may also accrue vacation hours and receive a complimentary membership.

Compensation and Benefits:
All employees enjoy a free club membership, access to an Employee Assistance Program, and basic life insurance. Those working an average of 30 hours or more per week are eligible for medical, dental, and vision benefits, as well as paid time off.

Pay Range:
$16.00 per hour