Public Sector Retirement Advocate

6 days ago


Tallahassee, Florida, United States State of Florida Full time

About the Role:

We are seeking a skilled Public Sector Retirement Advocate to join our team at the Division of Retirement. As a key member of our organization, you will be responsible for providing exceptional customer service to our members, helping them navigate the complexities of retirement benefits.

Job Summary:

The Public Sector Retirement Advocate will engage with members via phone, email, or chat sessions, providing personalized support and guidance on various aspects of retirement benefits, including estimating benefits, accessing website features, and applying for benefits. You will also use your research skills to verify benefit payments and resolve issues related to lost, stolen, or mis-delivered checks.

Key Responsibilities:

  • Provide exceptional customer service to public sector employees
  • Assist members with estimating retirement benefits and accessing website features
  • Help members apply for benefits and resolve issues related to benefit payments
  • Use research skills to verify benefit payments and resolve related issues

Why Work With Us:

As a Public Sector Retirement Advocate, you will have the opportunity to make a real difference in the lives of our members. You will be empowered to become your best self, working in a dynamic environment that values professional growth and development. Our comprehensive health coverage, robust retirement options, and tuition waiver program make us an attractive employer for those looking for a rewarding career.

Requirements:

  • Two years of experience in insurance, retirement, social security, administration, call center, customer service, or a related field
  • Ability to work independently and as part of a team
  • Strong communication and problem-solving skills
  • Basic math skills

Benefits:

  • Comprehensive health coverage
  • Robust retirement options
  • Tuition waiver program

Location:

This role is based in Tallahassee, FL, offering a unique opportunity to work in a fast-paced environment while enjoying the city's natural beauty and rich history.



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