Public Sector Retirement Advocate
7 days ago
We are seeking a skilled Public Sector Retirement Advocate to join our team at the State of Florida Department of Management Services.
About UsThe Division of Retirement is committed to delivering a high-quality, innovative, and cost-effective retirement system to Florida Retirement System (FRS) pension plan members and their employers.
As a key member of our team, you will play a vital role in providing exceptional customer service and support to FRS members and their employers.
Job DescriptionAs a Public Sector Retirement Advocate, your primary responsibility will be to engage with FRS members and provide personalized support and guidance on various retirement-related matters.
You will be responsible for:
- Providing accurate and timely information to assist customers in making informed retirement decisions;
- Researching complex issues pertaining to retirement benefits across multiple databases;
- Verifying benefit payments and requesting duplicate checks for lost, stolen or mis-delivered benefit payments;
- Collaborating with internal teams to resolve customer inquiries and concerns.
In this role, you will have the opportunity to make a positive impact on the lives of public sector employees and contribute to our mission of serving those who serve Florida.
RequirementsTo be successful in this role, you must possess excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.
Additional requirements include:
- Two years of professional experience in insurance, retirement, or social security administration, call center, customer service, fiscal work, statistics, personnel, or any other combination;
- Postsecondary education may be used as an alternative for years of experience on a year-for-year basis.
We offer a competitive salary and comprehensive benefits package, including:
- Comprehensive health coverage;
- Robust retirement options;
- Tuition waiver program.
We value diversity and inclusion and are committed to creating a workplace that reflects the communities we serve. If you are passionate about helping others and are looking for a rewarding career, apply today
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