Bilingual Call Center Representative

2 weeks ago


Phoenix, Arizona, United States Dynata Full time
Job Title: Bilingual Virtual Call Center Agent

We are seeking a highly skilled and bilingual individual to join our Virtual Call Center team as a part-time telephone interviewer. As a member of our team, you will have the opportunity to work from the comfort of your own home, earning extra cash while making a positive impact on our clients' businesses.

Job Responsibilities:
  • Conduct outbound surveys with respondents in both Spanish and English, accurately recording their answers.
  • Work with a variety of survey topics, including politics, customer satisfaction, and more.
  • Utilize our survey software platform to efficiently and accurately collect data.
  • Provide excellent customer service, handling difficult calls in a professional manner.
  • Meet the minimum requirements of 20 hours per week and 4 consecutive hours per shift.
Requirements:
  • Be at least 18 years old.
  • Read and speak clearly in both Spanish and English.
  • Have a typing speed of 30 wpm while maintaining accuracy.
  • Be able to sit and type for the majority of the shift.
  • Provide own equipment, including a laptop, headset, and webcam.
  • Have a dedicated, quiet working space free of distractions.
Technical Requirements:
  • Windows machine running Windows 10 or Mac computer running a recent version of MAC OS.
  • 8 GB of RAM and 64-bit Operating System.
  • 1.8 GHz CPU or faster with at least 2 cores.
  • Most recently updated version of Chrome browser.
  • Ability to download software to the computer.
  • 10 Mbps download internet access speed and 5 Mbps upload speed or higher.
About Dynata:

We are committed to fostering an inclusive and accessible environment, where all employees and customers feel valued, respected, and supported. We welcome and encourage applications from people with disabilities and are dedicated to building a workforce that reflects the diversity of our customers and communities.



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