Retail Associate Customer Service Representative

2 weeks ago


Hanahan, South Carolina, United States Lowes Foods Full time
Customer Service Representative Job Description

We are seeking a friendly and approachable customer service representative to join our team at Lowes Foods.

Overview:

As a customer service representative, you will be the face of our company, providing exceptional service to our customers while ensuring a seamless shopping experience.

Salary: The estimated annual salary for this position is $27,520 - $34,480 per year, based on 40 hours per week and 52 weeks per year, with pay starting at $13.00 per hour.

Job Responsibilities:

  1. Provide Exceptional Customer Service: Actively communicate with every guest, including greeting, thanking, offering a choice of bag type, and performing any other courtesy guideline.
  2. Bagging Orders: Properly bag guests' orders to ensure purchases are not damaged.
  3. Collaboration: Work well with all co-workers and supervisors.
  4. Guest Assistance: Place guests' purchases in grocery carts or hand bags to the guest and sincerely offer assistance to their vehicle.
  5. Price Checks: Perform price checks as needed.
  6. Issue Resolution: Relay guest problems to supervisor.
  7. Cart Retrieval: Retrieve carts from parking lot.
  8. Cleanliness: Clean front end, break room, rest rooms, lobby, parking lot, etc.
  9. Cart Maintenance: Clean garbage and debris from carts and baskets.
  10. Additional Duties: Perform all other duties as assigned by management.

Qualifications:

  1. Personality: Friendly, outgoing personality.
  2. Teamwork: Ability to work well with others.
  3. Lifting: Ability to lift a minimum of 25 lbs consistently and 50 lbs occasionally.
  4. Standing: Ability to stand for extended periods of time.
  5. Physical Demands: Ability to retrieve and push in shopping carts.
  6. Bending and Lifting: Ability to bend and lift to load customer orders into cars.
  7. Communication Skills: Effective communication and customer service skills.


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