Customer Service Agent

1 day ago


Hanahan, United States Expeditors Full time

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

+ 15,000 trained professionals

+ 250+ locations worldwide

+ Fortune 500

+ Globally unified systems

Major Duties and Responsibilities

+ Ensure smooth and timely customs process flow

+ Ensure accurate and timely data entry into our operational system

+ Track and Trace Custom files and reporting

+ Ensure accurate and timely client billing

+ Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer´s instructions and expectations.

+ Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration

+ Assist with verification of customs declaration information and the submission of such to the customs authority

+ Ensure compliance at all times to regulations

+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

+ Pro-active, strong organizational skills

+ Strong desire to learn

+ Good computer skills (Excel, Word, PowerPoint)

+ Fluent in English

Reporting Structure

+ Customs Brokerage Lead Agent, Supervisor and Manager

Expeditors offers excellent benefits

+ Paid Vacation, Holiday, Sick Time

+ Health Plan: Medical, Prescription Drug, Dental and Vision

+ Life and Long Term Disability Insurance

+ 401(k) Retirement Savings Plan (US only)

+ Employee Stock Purchase Plan

+ Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.



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