Distribution Customer Service Rep

3 weeks ago

Hanahan, United States Expeditors Full time
Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
  • 18,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems
Job Description

Customer Service: Daily process and input of all customer orders and distribution account (s). Provides daily operational reports that are accurate and timely. Runs stock reports to check for product availiability. Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests and post inventory records. Assists others in their duties with all distribution accounts. Performs invoicing through ETMS. Conducts billings, including associated back-up and documentation. Provides daily operational reports that are accurate and timely. Performs daily data entry for receiving, order allocation, shipping and inventory management. Rates domestic transportation bills.

Coordinates special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary. Trace orders as required and notify customers of any activity concerning their order. Ensure proper invoicing of accounts by verifying computer-generated invoices. Maintain damage records and backorder logs. Handle returned merchandise in an efficient manner and ensure proper credit is given to the customer. Inputs all receipts, putaways, moves, picks, shipments and cycle counts

Relationships: Provides warehouse staff with necessary documents and information needed to complete receiving, and to ship orders. Maintains excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner. Reports customer feedback to management, including any signs of customer dissatisfaction. Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

Clerical: Provides support with other miscellaneous projects, filing and research

Oversees all paperwork associated with orders and maintain the corresponding files. Maintains a current and accurate procedures manual that details the processing requirements for each account. Answers phone calls and operate various types of machines and computers necessary to perform duties. Effectively corresponds with customers as required. Provides support with other miscellaneous projects, filing and research. Receives inventory.

Qualifications

A. Education (preferred level) high school degree.

B. Experience (minimum level of direct experience in a similar position) 2 years.

Previous experience in inventory control and/or distribution operations

Fully proficient with various software applications (i.e. mainframe systems: MS Word, MS Excel) preferably with a base knowledge of inventory control.

Typing - 30 wpm

10-key by touch

Displayed ability to work independently with minimal supervision

C. Knowledge/ Skills: General office knowledge, including telephone techniques and computer skills, in a customer service environment is required. Effective communication

skills and good hearing is required. Bi-lingual abilities a plus.

D. Special Requirements: Must have excellent work habits.

Additional Information

Expeditors offers excellent benefits
  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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