Customer Engagement Specialist

1 week ago


West Hartford, Connecticut, United States Marshalls Full time

About the Role: We are seeking a motivated and customer-focused individual to join our team as a Customer Engagement Specialist.

Job Summary: As a key member of our sales floor team, you will be responsible for engaging with customers, processing transactions, and maintaining a visually appealing store environment.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service by greeting customers, answering questions, and addressing concerns in a timely and professional manner.
  • Sales Floor Operations: Process customer transactions accurately and efficiently, handling returns, exchanges, and refunds according to company policies.
  • Store Maintenance: Maintain a clean and organized store environment, including receiving and stocking merchandise, and adhering to visual merchandising standards.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: 6 months to 1 year of retail experience preferred.
  • Skills: Excellent communication and interpersonal skills, basic math skills, and ability to work in a fast-paced environment.

Benefits:

  • Competitive Salary: $45,000 - $55,000 per year, based on experience.
  • Ongoing Training: Opportunities for professional development and training to enhance your skills and career growth.
  • Team Environment: Collaborative and supportive work environment with opportunities to build relationships with colleagues and customers alike.

Estimated Annual Salary: $47,500



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