Customer Engagement Specialist

5 days ago


West Hartford, Connecticut, United States Massage Envy Full time
Company Overview

Massage Envy is the leading provider of accessible body and skin care, with a community of 30,000 strong. Our mission is to help people feel and look their best.

Salary and Benefits

The estimated salary for this position is $19-$21 per hour, with opportunities for commission-based earnings. Additionally, we offer a comprehensive benefits package, including employer-paid life insurance, telehealth services, employee wellness programs, and paid time off.

Job Description

We are seeking a skilled Customer Engagement Specialist to join our team at Massage Envy West Hartford. In this role, you will be responsible for building and maintaining strong relationships with clients, promoting our services, and connecting them with retail products that enhance their experience.

  • Develop and implement effective strategies to engage new and existing clients, ensuring high levels of satisfaction and retention.
  • Collaborate with general managers and leadership to align sales efforts with company goals and objectives.
  • Provide exceptional customer service, responding to client needs and concerns in a timely and professional manner.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • A passion for delivering exceptional customer service and exceeding client expectations.
  • Strong sales and marketing skills, with the ability to promote our services and products effectively.
  • A high school diploma or equivalent, with a minimum of one year of experience in a customer-facing role.
Benefits

In addition to the competitive salary and benefits package, we offer a dynamic and energizing work environment where you can grow and develop your skills. You will have access to ongoing training and development opportunities, as well as a supportive team of colleagues who share your commitment to excellence.

Estimated Salary: $48,000 - $54,000 per year

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