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Staff Cybersecurity Engineer

2 months ago

Plano Texas, United States Palo Alto Networks Full time
About the Role

We are seeking a highly skilled Cybersecurity Engineer to join our Engineering TAC team at Palo Alto Networks. As a key member of this team, you will play a critical role in driving decisions and leading technical discussions with cross-functional teams.

Key Responsibilities
  • Enable TAC support teams by providing deeper technical expertise and guidance for NetSec platforms (NGFW, Cloud NGFW, SASE) through structured training, ad hoc sessions, and Q&A.
  • Work directly with Engineering on cutting-edge new product development, defining supportability and usability requirements for new products during the design phase and post GA via enhancement requests.
  • Develop and deliver expert-level training materials for TAC support and Engineering teams, staying up-to-date with technical details on Palo Alto Networks new products and industry trends.
  • Develop advanced troubleshooting-focused tools and scripts to help solve complex customer issues and improve product supportability.
  • Work with TAC to provide expert-level technical support of customer issues involving complex network topologies, architectures, and security designs.
  • Own critical and executive-level issues for LAN/WAN and NGFWs, working with Customer Support and Engineering to identify and resolve customer issues.
  • Lead in identifying problems and taking actions to fix them across support and product life cycles, catching opportunities to improve customer experience and implement enhancements and automations.
  • Help drive and enable ML/AI related projects.
About You

You will be a good fit for this role if you are a top performer with a support or engineering background, enjoy networking and collaborating with key contacts outside your area of expertise, and have a strong capability of detailing difficult technical issues to both non-technical and technical professionals.