Customer Service Representative

2 weeks ago


Portland, Oregon, United States CarMax Full time
Job Title: Customer Service Representative

At CarMax, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a critical role in ensuring our customers receive the highest level of service and support.

Key Responsibilities:
  • Provide exceptional customer service through phone, email, and in-person interactions
  • Act as a liaison between customers and retail technicians or mechanical associates
  • Assist with incoming service calls and accurately document customer concerns
  • Establish and meet call time commitments with customers
  • Create repair orders and route work to technicians or mechanical associates
  • Consult with customers regarding needed repairs and review repair orders for accuracy
  • Close and invoice repair orders, and collect service payments
Requirements:
  • Demonstrate exceptional interpersonal, communication, and customer service skills
  • Provide exceptional telephone etiquette and active listening skills
  • Meet or exceed CarMax guidelines for customer satisfaction
  • Read, interpret, and transcribe data to maintain accurate records
  • Intermediate computer skills, including spreadsheet knowledge
Working Conditions:

Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions. Requires walking or standing for extended periods of time. Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

CarMax is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.



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