Guest Services Representative

1 week ago


Bartlesville, Oklahoma, United States Wyndham Destinations Group Full time

Guest Services Representative - Wyndham Destinations Group

Position Overview

As a Guest Services Representative, you will be the welcoming face of our organization, ensuring that every guest's experience is memorable from the moment they arrive until their departure. Your friendly demeanor and exceptional service will create lasting impressions.

Key Responsibilities

  • Provide a warm and friendly welcome to guests from diverse backgrounds.
  • Assist guests with the registration process, including issuing unit keys and sharing information about the resort and local attractions.
  • Handle cash and credit card transactions with precision, adhering to established financial protocols.
  • Balance cash receipts and perform necessary checks to ensure accuracy in financial dealings.
  • Complete check-out procedures, ensuring that all charges and credits are accurately reflected in guest accounts.
  • Manage reservations for individuals and groups, confirming details as needed.
  • Respond promptly to guest inquiries and resolve any concerns to enhance their experience.
  • Foster teamwork and quality service through effective communication with other departments.

Compensation and Benefits

The target salary for this role is $18.50 per hour. In addition to competitive pay, we offer a comprehensive benefits package that includes:

  • Medical, Dental, and Vision Insurance
  • Discounted Hotel & Resort Stays
  • Employee Stock Purchase Program
  • Tuition Reimbursement
  • 401K Retirement Savings with Company Match

Qualifications

The ideal candidate will possess:

  • A professional appearance and a positive attitude.
  • Strong communication skills, with proficiency in reading, writing, and understanding English.
  • The ability to work independently and solve problems with minimal supervision.
  • Basic math skills and knowledge of cash handling procedures.
  • Excellent multitasking abilities in a fast-paced environment.
  • Attention to detail and strong organizational skills.
  • Basic computer and office skills; familiarity with hotel front office systems is a plus.
  • A high school diploma or equivalent.
  • Prior experience in guest services or customer service is preferred.

Our Commitment to Diversity

At Wyndham Destinations Group, we value diversity and are committed to creating an inclusive environment for all employees. We are an equal opportunity employer and welcome applicants from all backgrounds.



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