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Guest Services Representative

2 months ago

Bartlesville, Oklahoma, United States Wyndham Destinations Group Full time

Guest Services Representative - Wyndham Destinations Group

Position Overview

As a vital member of our team, the Guest Services Representative plays a crucial role in ensuring that every guest's experience is exceptional. Your warm welcome and attentive service will be instrumental in creating lasting memories for our visitors.

Key Responsibilities

  • Welcome guests with a friendly demeanor and assist them throughout their stay.
  • Guide guests through the check-in and check-out processes, providing essential information about the resort and local attractions.
  • Handle cash and credit transactions in accordance with established protocols.
  • Maintain accurate financial records, including balancing cash receipts and performing necessary checks.
  • Manage reservations for individuals and groups, ensuring all details are confirmed and communicated effectively.
  • Address guest inquiries and concerns promptly and thoroughly.
  • Collaborate with other departments to promote a seamless service experience.

What We Offer

At Wyndham Destinations Group, we believe in rewarding our associates for their hard work. Benefits include:

  • Comprehensive medical, dental, and vision insurance.
  • Discounted stays at our hotels and resorts.
  • Employee Stock Purchase Program.
  • Tuition reimbursement opportunities.
  • 401K retirement savings plan with company matching.

Qualifications

The ideal candidate will possess:

  • A professional appearance and a positive attitude.
  • Strong communication skills, with proficiency in English.
  • The ability to work independently and as part of a team.
  • Basic math skills and familiarity with cash handling procedures.
  • Excellent organizational skills and attention to detail.
  • A high school diploma or equivalent, with prior experience in guest services or customer service preferred.

Commitment to Diversity

Wyndham Destinations Group is committed to fostering an inclusive environment. We value diversity and respect all individuals, ensuring equal opportunities for all applicants.