Print Services Manager

5 days ago

Oak Creek, Wisconsin, United States Office Depot Full time
Job Summary

We are seeking a highly skilled and experienced Print Services Manager to join our team at Office Depot. As a key member of our retail operations team, you will be responsible for overseeing the Print function to ensure efficient operation while driving overall store sales.

Key Responsibilities
  • Operate and train associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
  • Effectively utilize communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
  • Responsibilities as an External Key Carrier include ensuring the safety and security of the building and associates during the absence of the management team, performing opening or closing responsibilities, and maintaining store and print department appearance to company guidelines.
  • Routinely review cash handling, cashier and merchandise error logs, register voids, tax exemption and all related cash office audits.
  • Drive positive customer satisfaction levels and provide effective training to associates to enhance the customer experience.
  • Work to continually develop personal selling skills and product knowledge through sales and service tools provided.
  • Ensure compliance with company policies, procedures and practices; and support the company's loss prevention efforts.
Requirements
  • High School diploma or equivalent education preferred.
  • Minimum 3 year experience in related field.
  • Experience and/or training in related field.
  • Experience in Print Center Operations preferred.
  • Must be the subject matter expert in the Print Services area.
  • Must possess advanced selling skills.
  • Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
  • Must be adaptable to a changing environment.
  • Must be able to coach and train others in a professional environment.
  • Possess excellent verbal and written communication skills.
  • Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities.
  • Must possess ability to process information/merchandise through POS register system.
What We Offer

You will be eligible to participate in the Retail Store Hourly Management Incentive - a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization.

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