Customer Service Representative

4 days ago

Coon Rapids, Minnesota, United States HOM Furniture Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Answer incoming customer service calls and resolve all questions, requests, and changes to ensure the highest level of customer satisfaction.
  • Schedule deliveries, pick-ups, and service technician appointments.
  • Look up customer accounts, provide detailed notes, and communicate accurate and precise information.
  • Write sales and take payments on customer invoices.
  • Effectively navigate internal inventory and purchase order screens.
  • Provide on-the-road support for delivery personnel and in-home service technicians.
  • Call on outbound customer reports.
  • Assist customers with the initial set-up of HOM Guard warranty claims.
  • Meet and/or exceed all performance and attendance standards.
  • Work and communicate cross-functionally on improvements to current systems, policies, and procedures to enhance customer experience.
  • Have the ability to multi-task in a fast-paced working environment.
  • Complete all other work or projects as assigned by management.
  • Represent all of the HOM Core Values on a consistent basis.
Requirements
  • Must have or be currently working towards a high school diploma or general education degree (GED).
  • A minimum of 1 year of related experience and/or training.
  • Language Skills: Require skills to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Possess skills to speak effectively before groups of customers or employees of the organization.
  • Demonstrate the ability to communicate in English, both verbally and in written format.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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