Customer Experience Center Representative, Associate

1 month ago

Coon Rapids, Minnesota, United States Allina Health Full time

Number of Job Openings Available:

0

Date Posted:

August 08, 2024

Department:

Shift:

Day/Evening (United States of America)

Shift Length:

Hours Per Week:

40

Union Contract:

Weekend Rotation:

Job Summary:

Perform basic scheduling and phone support with an emphasis on customer service to enhance the consumer experience. Assist patients, clinical professionals and the general public with access to healthcare services.

Key Position Details:

Consider joining our Customer Experience Call Center

More than just a call center, our team supports the entire system and works directly with patients and family members to help them navigate care.

Two Locations Available:

1) Allina Commons 2925 Chicago Ave, Minneapolis, MN

2) Customer Experience Center 8880 Evergreen Blvd, Coon Rapids, MN

Multiple Needs available that focus on:

* Full Time (40 hours/week) and full benefits

* Onboarding: First 8 weeks - 8:00 AM- 4:30 PM Mon-Fri. This includes instructor led classes, colleague shadowing and taking calls.

* Customer Experience Center is open 24/7/365

* Shift/schedule will be assigned after 8 weeks of training

* Current shift start times are from 7:00 AM to 11:30 AM

* Shift end times are 3:30 PM to 8:00 PM

* Weekends may be a part of schedule

* Candidates must be flexible to meet business needs

* Public transportation options are available for both locations

Learn a little more about what makes our customer experience centers unique:

Careers with Purpose: Minda Garcia )

Job Description:

Principle Responsibilities

  • Provides patient access to systemwide services.
    • Identifies need of customer by using active listen skills.
    • Assists patient, clinical professionals and the general public with access to health care services.
    • Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
    • May assist customers with systemwide navigation.
    • May provide systemwide paging services.
  • Ensures data collection entries are accurate and complete.
    • Systemwide registration processes are consistently followed to ensure accuracy.
    • May include data needed to page critical events.
    • May include creating telephone and triage encounters.
  • Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
    • May utilizing digital platform tools.
    • May operate a multi-phone system.
    • Other duties as assigned.

Job Requirements

  • Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
  • Associate's or Vocational degree preferred
  • 0 to 2 years of customer service experience required and
  • 0 to 2 years of experience in a health care setting preferred

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.

  • Customer Experience Center Senior Representative

    6 days ago

    Coon Rapids, Minnesota, United States Allina Health Full time

    Job SummaryAllina Health is a not-for-profit health system that prioritizes patient care and well-being. We are seeking a skilled Customer Experience Center Representative to join our team. As a representative, you will play a critical role in enhancing the customer experience by providing exceptional scheduling support and customer service.Key Position...

  • Customer Experience Center Representative

    2 months ago

    Coon Rapids, Minnesota, United States Allina Health Full time

    Number of Job Openings Available:0Date Posted:July 24, 2024Department:Shift:Day/Evening (United States of America)Shift Length:Hours Per Week:40Union Contract:Weekend Rotation: Job Summary:Perform basic scheduling and phone support with an emphasis on customer service to enhance the consumer experience. Assist patients, clinical professionals and the general...

  • Customer Experience Center Representative

    1 month ago

    Coon Rapids, Minnesota, United States Allina Health Full time

    Number of Job Openings Available:1Date Posted:August 02, 2024Department: Customer Experience Center Services AmbulatoryShift:Day/Evening (United States of America)Shift Length:8 hour shiftHours Per Week:40Union Contract:Non-UnionWeekend Rotation: OtherJob Summary:Allina Health is a not-for-profit health system that cares for individuals, families and...

  • Customer Experience Representative Associate

    1 month ago

    Coon Rapids, Minnesota, United States Allina Health Full time

    Number of Job Openings Available:1Date Posted:August 01, 2024Department: Customer Experience Center Services AmbulatoryShift:Day/Evening (United States of America)Shift Length:8 hour shiftHours Per Week:40Union Contract:Non-UnionWeekend Rotation: OccasionalJob Summary:Allina Health is a not-for-profit health system that cares for individuals, families and...

  • Customer Experience Center Representative- Senior

    1 month ago

    Coon Rapids, Minnesota, United States Allina Health Full time

    Number of Job Openings Available:1Date Posted:August 02, 2024Department: Customer Experience Center HOSShift:Day/Evening (United States of America)Shift Length:8 hour shiftHours Per Week:40Union Contract:Non-UnionWeekend Rotation: OtherJob Summary:Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout...

  • Customer Experience Representative

    6 days ago

    Coon Rapids, Minnesota, United States Allina Health Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional service to patients, clinical professionals, and the general public, ensuring seamless access to healthcare services.Key ResponsibilitiesProvide Patient...

  • Customer Experience Representative Senior

    4 weeks ago

    Coon Rapids, Minnesota, United States Allina Health Full time

    Number of Job Openings Available:1Date Posted:July 03, 2024Department: Customer Experience Center HOSShift:Day/Evening (United States of America)Shift Length:8 hour shiftHours Per Week:40Union Contract:Non-UnionWeekend Rotation: OccasionalJob Summary:Performs coordinated complex scheduling support with an emphasis on customer service to enhance the customer...

  • Customer Service Representative II

    4 days ago

    Coon Rapids, Minnesota, United States HOM Furniture Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative II to join our team at HOM Furniture. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesAnswer incoming customer service calls and resolve all...

  • Customer Service Representative

    4 days ago

    Coon Rapids, Minnesota, United States HOM Furniture Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAnswer incoming customer service calls and resolve all questions,...

  • Customer Service Representative

    4 days ago

    Coon Rapids, Minnesota, United States Circle K Full time

    About Circle KCircle K is a leading convenience store chain that offers a wide range of products and services to our customers. We are committed to providing excellent customer service and creating a positive shopping experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our...

  • Customer Service Representative

    4 days ago

    Coon Rapids, Minnesota, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Michaels Stores. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales process.Key...

  • Customer Service Representative

    4 days ago

    Coon Rapids, Minnesota, United States Pilgrim Dry Cleaners Inc Full time

    Job SummaryPilgrim Dry Cleaners Inc is seeking a friendly and outgoing individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.Key Responsibilities:Greet customers and assist...

  • Customer Service Representative

    4 days ago

    Coon Rapids, Minnesota, United States The Sherwin-Williams Company Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at The Sherwin-Williams Company. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    4 days ago

    Coon Rapids, Minnesota, United States Sherwin-Williams Full time

    About the RoleThis is a critical position that plays a key role in the success of our retail stores. As a Customer Service Representative, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions that meet their requirements. Your primary goal will be to...

  • Customer Service Representative

    4 days ago

    Coon Rapids, Minnesota, United States Kevin Vote - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Kevin Vote - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying opportunities to...

  • Customer Service Representative

    2 weeks ago

    Coon Rapids, Minnesota, United States Kevin Vote - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing them with exceptional service and support, and helping...

  • Multimedia Customer Service Representative

    3 days ago

    Coon Rapids, Minnesota, United States Titan Technologies Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Multimedia Customer Advisor at Titan Technologies. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide telephone customer service and support to clients...

  • Customer Service Representative

    1 week ago

    Coon Rapids, Minnesota, United States Kevin Vote - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing them with exceptional service and support, and...

  • Customer Service Representative

    1 week ago

    Coon Rapids, Minnesota, United States YMCA of the USA Full time

    Job SummaryThe YMCA of the USA is seeking a highly motivated and customer-focused individual to join our team as a Member Service Staff. This role is responsible for providing exceptional service to members, guests, and participants, while promoting programs and services to drive membership sales and retention.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    11 hours ago

    Coon Rapids, Minnesota, United States YMCA Twin Cities Full time

    Job Summary:The Member Service Staff is a vital part of our team at YMCA Twin Cities, responsible for delivering exceptional customer service to all members, guests, and participants of our branch. As a key member of our team, you will be responsible for selling programs and services, responding to member inquiries, and providing a positive experience for...