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Customer Experience Center Representative

3 months ago

Coon Rapids, Minnesota, United States Allina Health Full time

Number of Job Openings Available:

0

Date Posted:

July 24, 2024

Department:

Shift:

Day/Evening (United States of America)

Shift Length:

Hours Per Week:

40

Union Contract:

Weekend Rotation:

Job Summary:

Perform basic scheduling and phone support with an emphasis on customer service to enhance the consumer experience. Assist patients, clinical professionals and the general public with access to healthcare services.

Key Position Details:

Consider joining our Customer Experience Call Center

More than just a call center, our team supports the entire system and works directly with patients and family members to help them navigate care.

Two Locations Available:

Allina Commons 2925 Chicago Ave. Minneapolis, MN (Earliest Start Date: 7/15/2024)

Customer Experience Center 8880 Evergreen BLVD Coon Rapids, MN

Multiple Needs available that focus on:

*Full Time (40 hours/week) and full benefits

*Customer Experience Center is open 24/7/365

*Paid Training: First 8 weeks - 8:00 AM- 4:30 PM Mon-Fri

*Shift/schedule will be assigned after 8 weeks of training

*Current shift start times are from 7:00 AM to 11:30 AM

*Shift end times are 3:30 PM to 8:00 PM

*Two consecutive days off per work week

*Weekends may be a part of schedule

*Candidates must be flexible to meet business needs

*Public transportation options are available

Training Cohorts:

Monday 7/1/2024 (Coon Rapids Only)

Monday 7/15/2024 (Coon Rapids and Allina Commons)

Monday 7/29/2024 (Coon Rapids and Allina Commons)

Monday 8/12/2024 (Coon Rapids and Allina Commons)

Monday 8/26/2024 (Coon Rapids and Allina Commons)

Job Description:

Principle Responsibilities

  • Provides patient access to systemwide services.
    • Identifies need of customer by using active listen skills.
    • Assists patient, clinical professionals and the general public with access to health care services.
    • Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
    • May assist customers with systemwide navigation.
    • May provide systemwide paging services.
  • Ensures data collection entries are accurate and complete.
    • Systemwide registration processes are consistently followed to ensure accuracy.
    • May include data needed to page critical events.
    • May include creating telephone and triage encounters.
  • Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
    • May utilizing digital platform tools.
    • May operate a multi-phone system.
    • Other duties as assigned.

Job Requirements

  • Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
  • Associate's or Vocational degree preferred
  • 0 to 2 years of customer service experience required and
  • 0 to 2 years of experience in a health care setting preferred

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.