Technical Support Specialist

1 week ago


Valley Center, Kansas, United States Shift4 Full time

Job Summary

We are seeking a highly skilled Technical Support Representative to join our team at Shift4. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our customers via various channels.

Key Responsibilities

  • Deliver timely and effective customer support through phone, email, and chat interactions.
  • Analyze and troubleshoot technical issues related to Shift4shop and its services.
  • Develop a deep understanding of our software and services to provide accurate and helpful solutions.
  • Meet service level and interaction requirements set by management.
  • Stay up-to-date with system information, changes, and updates.

Requirements

  • Strong customer service orientation and excellent communication skills.
  • At least one year of customer service and technical support experience.
  • Ability to multitask and process different interactions simultaneously.
  • Excellent documentation techniques and processes.

What We Offer

We are an Equal Opportunity Employer and offer a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development.



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