Technical Support Specialist
1 week ago
Job Summary
We are seeking a highly skilled Technical Support Representative to join our team at Shift4. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our customers via various channels.
Key Responsibilities
- Deliver timely and effective customer support through phone, email, and chat interactions.
- Analyze and troubleshoot technical issues related to Shift4shop and its services.
- Develop a deep understanding of our software and services to provide accurate and helpful solutions.
- Meet service level and interaction requirements set by management.
- Stay up-to-date with system information, changes, and updates.
Requirements
- Strong customer service orientation and excellent communication skills.
- At least one year of customer service and technical support experience.
- Ability to multitask and process different interactions simultaneously.
- Excellent documentation techniques and processes.
What We Offer
We are an Equal Opportunity Employer and offer a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development.
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