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Customer Service Operations Support Specialist
2 months ago
We are seeking a highly skilled and motivated Customer Service Operations Support Administrator to join our team at Pearson. As a key member of our customer service team, you will play a critical role in delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.
Key Responsibilities- Provide exceptional customer service and support to internal stakeholders and customers through various communication channels, including phone, email, and chat.
- Investigate and resolve customer inquiries and issues in a timely and professional manner, collaborating with internal teams as needed.
- Develop and maintain a deep understanding of our products and services to effectively address customer needs and provide solutions.
- Work closely with internal teams to identify and implement process improvements to enhance customer satisfaction and experience.
- Participate in training and development programs to enhance skills and knowledge in customer service, communication, and problem-solving.
- Bachelor's degree or equivalent work experience.
- Exceptional customer service skills, with a strong focus on communication, empathy, and problem-solving.
- Experience in a customer-facing role, preferably in an education or training environment.
- Strong analytical and problem-solving skills, with the ability to think critically and creatively.
- Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
Pearson is a leading education company that adds life to a lifetime of learning. We create vibrant and enriching learning experiences designed for real-life impact. Our mission is to help everyone realize their potential through learning.
What We Offer- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A chance to work with a talented and diverse team.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
