Technical Hardware Specialist
6 days ago
This role involves providing second-line investigation and diagnosis, resolving incidents/service requests as per procedures & allocated timelines, and logging relevant incident/service request details in the ITSM tool. The incumbent will communicate with clients regarding incident progress, ensure tickets are updated at all times until issues are resolved, and comply with Quality Health Safety Environment (QHSE) and IT policies.
Key Responsibilities:- Provides second-line investigation and diagnosis of IT incidents and service requests.
- Resolves and closes incidents/service requests as per procedures and allocated timelines.
- Logs relevant incident/service request details in the ITSM tool.
- Communicates with clients regarding incident progress.
- Ensures tickets are updated at all times until issues are resolved.
- Complies with QHSE and IT policies.
About the Role:
This is an exciting opportunity for a skilled Technical Hardware Specialist to join our team at Tata Consultancy Services. The successful candidate will have strong knowledge of desktop/laptop hardware, good knowledge of Windows 10/11 and MS Office, and experience with ticketing tools like Service Now.
Requirements:
To be successful in this role, you will need:
- Strong knowledge of desktop/laptop hardware.
- Good knowledge of Windows 10/11 and MS Office.
- Experience with ticketing tools like Service Now.
- A strong understanding of QHSE and IT policies.
- Excellent communication and problem-solving skills.
What We Offer:
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on location and experience, plus a range of benefits including medical insurance, retirement plan, and paid time off.
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