Retail Operations Manager

4 days ago


Cincinnati, Ohio, United States The UPS Store Fairfield # Full time
Assistant Center Manager Job Description

The Assistant Center Manager plays a crucial role in supporting the Center Manager in the day-to-day operations of our retail location. This includes opening and closing the center, managing productivity, and ensuring exceptional customer service delivery. The ideal candidate will have strong supervisory and leadership skills, excellent computer knowledge, and the ability to motivate a team to optimize performance.

Key Responsibilities:
  • Assist with personnel management, including recruiting, training, and coaching associates
  • Schedule work assignments and facilitate staff meetings
  • Monitor and evaluate customer service delivery and satisfaction
  • Develop and implement the store marketing program
  • Manage center financials and prepare reports
  • Oversee inventory management and maintenance
  • Review employee timesheets and submit for payroll processing
Qualifications:
  • High school diploma or equivalent required
  • Notary License required (training provided)
  • Previous retail experience highly preferred
  • Advanced education degree or coursework desired
  • One year of supervisory experience in logistics, retail, or relevant industry
  • P&L experience preferred
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong customer service skills and abilities


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