Lead Student Success Liaison

2 weeks ago


Oneonta, United States SUNY Oneonta Full time
About the Role

This is a dynamic position within the Student Accounts Office at SUNY Oneonta, where you will play a crucial role in ensuring student success.

Job Summary

We are seeking a highly motivated and customer-focused individual to serve as the liaison between the Access and Opportunity Programs and our office. The ideal candidate will provide exceptional support to students with outstanding balances, present to student and family cohorts, and manage various responsibilities such as third-party payments and financial aid assistance.

Key Responsibilities
  1. Develop and implement outreach strategies for students with current semester overdue balances.
  2. Serve as the primary point of contact for students in the Access and Opportunity Programs, presenting to groups, meeting one-on-one, and attending AOP functions.
  3. Manage the SUNY Cross Registration portal, answering questions from students and host institutions, and processing outgoing payments.
  4. Assist students who are Studying Abroad or participating in Faculty Led Trips in conjunction with Financial Aid.
  5. Provide excellent customer service to students and families via phone, email, and in-person interactions.
Requirements
  • Bachelor's degree
  • Demonstrated experience in program development, implementation, and evaluation
  • One year of experience working in a customer service setting
  • Demonstrated proficiency in written and verbal communication
  • Ability to create and deliver presentations effectively to large and small audiences
  • Experience working with diverse populations
What We Offer

SUNY Oneonta offers a competitive salary of $55,151, as well as comprehensive benefits and a positive work environment. We value diversity and inclusion, and welcome applications from candidates who share these values.



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