Student Accounts Office Support Specialist
2 weeks ago
We are seeking a highly skilled and detail-oriented individual to join our team as a Student Accounts Office Support Specialist.
Job DescriptionThe successful candidate will be responsible for providing exceptional support to students with outstanding balances, managing third-party payments, and assisting students with financial aid-related matters. This is an excellent opportunity for someone who is passionate about delivering high-quality customer service and making a positive impact on students' lives.
Key Responsibilities- Develop and implement effective outreach strategies to engage students with outstanding balances.
- Manage the SUNY Cross Registration portal, ensuring seamless transactions and resolving any issues that may arise.
- Collaborate with the Access and Opportunity Programs to provide targeted support to students.
- Assist students who are Studying Abroad or participating in Faculty Led Trips in conjunction with Financial Aid.
- Provide exceptional customer service to students and families via phone, email, and in-person interactions.
- Bachelor's degree
- Demonstrated experience in program development, implementation, and evaluation
- One year of experience working in a customer service setting
- Demonstrated proficiency in written and verbal communication
- Ability to create and deliver presentations effectively to large and small audiences
- Experience working with diverse populations
SUNY Oneonta is a dynamic and inclusive community that values its employees. We offer a competitive salary of $55,151, comprehensive benefits, and opportunities for professional growth and development. If you are passionate about making a difference in the lives of students, we encourage you to apply for this exciting opportunity.
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