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Pet Store Team Leader

2 months ago


Independence Kentucky, United States Pet Supplies Plus Full time

About the Role:

We are seeking a highly motivated and customer-focused Pet Store Team Leader to join our team at Pet Supplies Plus. As a key member of our store team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a positive shopping experience for our pet-loving customers.

Key Responsibilities:

  • Provide leadership coverage and manage store operations up to four times a week when team leaders are offsite.
  • Partner with store team leaders to learn and reinforce the PSP standards and daily management routines that make our store the favorite pet store in the neighborhood.
  • Adhere to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our customers.
  • Learn and perform back office procedures – like making signs, updating price changes, and imputing cashier records – to comply with standards and expectations.
  • Involvement in store recruiting, onboarding and team member development.
  • Communicate opportunities to improve community engagement or store performance to the team leaders.
  • Act as store team members when they're not acting as the manager-on-duty or learning operational tasks.

Requirements:

  • A high school diploma or GED.
  • 2+ years of retail experience.
  • Proficiency in Microsoft Office.
  • Strong sales and customer service skills are a must.
  • Ability to operate all equipment, including a forklift, to run the store is important, as well as the ability to climb ladders, bend, kneel, and lift up to 50 pounds.
  • Ability to work flexible schedules, have reliable transportation, and must pass the drug screening (where allowed by law) and be 18 years or older.

Why Work with Us:

  • Employee Discounts.
  • Flexible Schedules.
  • Pay Increases & Pet Care Training Programs.
  • Promotion From Within Culture.
  • Medical, Dental & Vision Plans (Full-Time).
  • Health Savings & Flexible Spending Accounts.
  • Paid Time Off (Full-Time).

About Our Company:

Pet Supplies Plus is a leading pet supply retailer with over 700 locations in 42 states. We are committed to providing a wide assortment of natural foods, hard goods, and pet services to our customers. Our stores are designed to be easy to navigate, and our friendly, knowledgeable staff get to know each pet and their owner by name, providing a playful store experience that reminds them just how fun it is to own a pet.

We are ranked No. 20 overall in Entrepreneur Magazine's 2022 Franchise 500 list and are the Top Full-Service Pet Supplies Franchise for our exceptional performance in areas including financial strength and stability, growth rate, and system size.

We are an equal opportunity employer and provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.