Financial Counselor
4 weeks ago
We are seeking a detail-oriented and helpful Financial Counselor to join our team at Gateway Regional Medical Center. The successful candidate will be responsible for assisting patients with cost estimates, collaborating with external parties to ensure financial coverage, and providing education on free health care and Medicaid.
The Financial Counselor will explain financial information, determine prospective patients' ability to pay, and assist with the application process. They will also educate patients on their financial obligations to the facility and follow up with patients and other parties to ensure accuracy and completeness of the information.
Key Responsibilities:
- Explains all required forms to the patient or guarantor and obtains the necessary signatures.
- Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options, and screening for eligibility.
- Identifies alternative resources for financial reimbursement.
- Monitors, reviews, and resolves patient account issues on assigned reports.
- Completes quality review and monitors for process improvement opportunities.
- Functions as a team leader in the department by ensuring daily processes are complete, scheduling employees, providing answers to employee questions, and assisting in employee orientation and training.
- Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families.
- Ensures safe care to patients, staff, and visitors; adheres to all policies, procedures, and standards within budgetary specifications.
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, and supports department-based goals.
Requirements:
- Three (3) years of experience in a hospital or medical business office setting.
- High school graduate or equivalent.
- Additional college or business training preferred.
Preferred Skills:
- Minimum typing skills of 35 wpm.
- Through knowledge of computer systems in healthcare information systems.
- Knowledge of function and relationships with hospital environment preferred.
- Proficiency in medical terminology.
- Working knowledge of insurance plans and requirements.
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