Medical Billing Coordinator
2 weeks ago
Mia Aesthetics is seeking a skilled and detail-oriented individual to fill the role of Patient Financial Services Specialist, contributing to the company's mission of delivering exceptional customer service and efficient financial processes.
This role requires a strong ability to manage multiple tasks, communicate effectively with patients and colleagues, and maintain accurate records.
The estimated salary range for this position is $42,000 - $62,000 per year, depending on location and experience.
Key Responsibilities:- Manage incoming and outgoing calls, responding promptly to patient inquiries and resolving issues efficiently.
- Obtain and verify patient information via phone, ensuring accurate billing and payment processing.
- Notify patients of payment deadlines, providing clear guidance on next steps and ensuring seamless communication.
- Process payments in accordance with Mia Aesthetics' protocols and procedures, maintaining accuracy and efficiency.
- Advise patients on available financing options, guiding them through the payment process with empathy and professionalism.
- Respond to balance inquiries, addressing patient concerns with knowledge and ease.
- Generate invoices and conduct financial transactions, ensuring timely completion and adherence to set deadlines.
- Verify invoice accuracy, matching contracts for upcoming patient surgeries and ensuring transparency.
- Audit data input in the accounting system, minimizing errors and ensuring accuracy of final bills.
- Facilitate self-payment options for patients, including online payment and financing through Care Credit.
- Gather necessary documentation for financing payments, complying with regulatory requirements.
- Exemplify outstanding customer service skills, prioritizing patient satisfaction and building trust.
- Demonstrate strong mathematical skills, accurately managing finances and reconciliations.
- Showcase exceptional time management and organizational skills, juggling multiple tasks with precision and attention to detail.
- Work effectively under pressure, handling high-volume calls and deadlines with poise.
- Prioritize tasks with ease, multi-tasking and meeting deadlines.
- Possess a GED or High School Diploma, supplemented by a minimum of 1-2 years of customer service experience.
- Familiarity with medical terminology is preferred, as is bilingual proficiency in English and Spanish.
- HIPAA and OSHA Compliance Certification is a plus, demonstrating commitment to regulatory compliance.
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