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Help Desk Specialist

2 months ago

New York, New York, United States Isaacs & Isaacs PSC Full time
Job Title: Help Desk Technician

We are seeking a skilled Help Desk Technician to provide technical support to our employees. The ideal candidate will have a strong background in IT and troubleshooting experience.

Key Responsibilities:
  • Configure and maintain computer systems and networks
  • Provide technical assistance to staff, addressing queries and resolving challenges associated with hardware, software, and network systems
  • Escalate complex problems to higher-level support teams
  • Install, configure, and maintain hardware and software components, ensuring proper system functionality
  • Diagnose and resolve technical problems, escalating issues as necessary to appropriate team members or departments
  • Maintain shared printer services in main offices and vendor management as needed
  • Document issues and resolutions in a ticketing system
  • Provide training and support to end users
  • Assist with IT project management
  • Point of contact for IT vendors
Requirements:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or at minimum Certification as an IT Technician (CompTIA A+, Net+, SEC+, Microsoft Certified IT Professional)
  • Profound understanding of computer hardware, software, and network architectures
  • Well-acquainted with operating systems, including Windows 10 and 11, and macOS
  • Experience with network security practices and anti-virus programs
  • Exceptional aptitude for resolving problems, coupled with a critical thinking approach to diagnosing intricate challenges
  • Robust communication capabilities in both writing and speaking, ability to explain technical notions to those without a technical background
  • Patience and empathy when working with employees, customers, vendors
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment
  • Strong work ethic
  • Strong preference for someone with 3-5 years of helpdesk experience with a company of 100+ employees
  • Must keep information about the firm confidential

Compensation Range: $/HRLY Rate

Benefits:

· Health insurance

· Health savings account

· Life insurance

· Dental insurance

· Vision insurance

· Flexible spending account

· 401(k)

· 401(k) matching

Isaacs and Isaacs Personal Injury Lawyers is an Equal Opportunity Employer dedicated to workforce diversity and committed to providing equal opportunity in all areas of employment.