Customer Relations Manager

4 weeks ago


Conroe, Texas, United States Coca-Cola Company Full time
Customer Relations Manager

As a key member of our team, the Customer Relations Manager will serve as the primary point of contact between our customers and our distribution center. This role is responsible for developing and maintaining positive relationships with customers and suppliers, ensuring that their needs are met and exceeded.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to build trust and rapport with customers. They will be responsible for resolving customer issues and concerns, providing timely responses to customer queries, and entering all customer interactions into our CRM system.

Key responsibilities include:

  • Resolving customer and/or driver issues or concerns
  • Scheduling restaurant visits and conducting delivery observations
  • Conducting inventory management effectiveness training
  • Partnering with distribution center leadership to develop master delivery schedules
  • Participating in driver meetings and events
  • Attending and presenting at owner/operator meetings or events
  • Serving as a subject matter expert for customers on backroom/stock room organization
  • Educating customers on DC to restaurant touchpoints, policies, and processes
  • Serving as the DC liaison during new store/restaurant openings, construction projects, and restaurant/store closings
  • Organizing and/or attending charity events


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