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Administrative Support Specialist

2 months ago

West Bloomfield Township Michigan, United States American House Senior Living Communities Full time
Position Overview:

As an Administrative Support Specialist, you will play a crucial role in enhancing our mission to improve the lives of others through exceptional customer service. This part-time weekend position involves a variety of office tasks, including answering phone calls, welcoming visitors, and performing additional administrative duties.

Key Responsibilities:
  • Deliver outstanding customer service to our residents and guests.
  • Create a positive first impression in person and over the phone for residents, prospective residents, families, vendors, and job candidates.
  • Address and resolve any resident inquiries that arise during your shift.
  • Implement emergency procedures as needed during your shift.
  • Utilize the American House sales system effectively.
  • Organize and oversee activities for residents.
  • Inform the Executive Director of any emergency situations.
  • Identify and report maintenance needs to the Executive Director.
  • Input work orders into the work order management system.
  • Perform other tasks as assigned by the Executive Director.

Qualifications:
  • Strong interpersonal skills with a genuine passion for serving others.
  • Compassionate and empathetic approach to customer service.
  • High school diploma or equivalent.
  • Minimum age of 18 years.
  • Successful completion of a background check and TB test.

Preferred Skills:
  • Experience working with senior populations.
  • 1-2 years of experience in customer service.
  • 1-2 years of experience in a front desk or receptionist role.

Company Overview:

Founded in 1979, American House Senior Living Communities is dedicated to providing high-quality housing options for seniors at affordable prices. Our commitment to excellence has allowed us to serve residents across various senior housing communities for nearly four decades. We strive to enrich the lives of those we serve by fostering meaningful relationships and creating an environment that promotes compassionate care.