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Assistant Store Manager

2 months ago

Riverside, California, United States 5.11 Tactical Full time
Job Summary

We are seeking an exceptional Retail Operations Manager to join our team at 5.11 Tactical in Riverside, CA. As a key member of our retail operations team, you will be responsible for delivering an exceptional customer experience, building and maintaining customer relationships, and achieving store sales goals.

Key Responsibilities
  • Deliver Overall Brand Experience
    • Directs and models 5.11's Ethos, Values, Mission, and Service standards to provide an elevated customer experience.
    • Works closely with the 5.11 Tactical Merchandising Team to coordinate merchandising updates, identify opportunities, and support long-term strategies.
    • Leads and delegates merchandise processing, replenishment, and recovery of sales floor to brand standards.
    • Ensures team is trained in the appropriate fitting techniques and accurately executing fittings.
    • Ensures all alterations and embellishments are executed according to department specs.
    • Models an efficient and satisfying cash-wrap experience.
    • Ensures housekeeping duties are completed to maintain a neat, clean, and professional store experience.
  • Build Customer Relationships
    • Creates an environment that maintains a 100% focus on the customer.
    • Models selling behaviors to build customer relationships and brand loyalty.
    • Models and supports the use of store tools and systems to nurture customer relationships.
    • Develops and guides efforts to establish relationships with local public safety organizations.
    • Directs Uniform Services department to meet service level commitments.
  • Achieve Results
    • Accountable for store and individual sales goals.
    • Helps to attract, recruit, hire, and train high-caliber leadership team members and service specialists.
    • Helps to assess team performance and provides feedback using both informal and formal methods.
    • Ensures all team members are working together to create a positive environment and resolves issues.
    • Writes and flexes store labor schedule.
    • Helps manage store controllable expenses.
    • Protects the assets of the store through the implementation of loss prevention practices.
Qualifications
  • Degree and/or 2-4 years of retail store supervisory experience in outdoor apparel and/or gear preferred.
  • Proven ability to provide a superior customer experience and drive customer loyalty.
  • Proven ability to assess talent and manage performance.
  • Proven business acumen with strategic and analytical skills.
  • Ability to effectively communicate with all levels of an organization.
  • Schedule flexibility to include evenings and weekends.
  • Proficiency in Microsoft Office programs (Excel, Word, and Outlook).
  • Ability to use a POS system.