Store Operations Leader

2 days ago


Riverside, California, United States Michaels Stores Full time
Job Summary

Michaels Stores is seeking a highly skilled Store Operations Leader to lead the operational processes in our LA-MORENO VALLEY store. The ideal candidate will have experience in retail management leadership and be able to deliver sales and profits while protecting our assets.

Key Responsibilities
  • Lead the operational processes to deliver sales and profits while protecting our assets.
  • Provide a well-merchandised and well-in-stock store by leading and supporting inventory management processes.
  • Lead a team of well-trained team members to deliver a customer-centric shopping experience.
  • Deliver friendly customer service.
Requirements
  • Assist Store Manager in planning and supporting the scheduling and execution of store workload.
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements.
  • Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Achieve KPI's; manage team to achieve their role KPI's.
  • Manage visual merchandising standards in store and execution of feature space and seasonal layouts.
  • Manage and execute inventory management processes in store.
  • Manage and execute merchandise operations and Omni channel processes.
  • Manage and execute shrink and safety programs.
  • Train, observe and coach team to achieve results; participate in performance management process of team; support Talent Development; utilize leadership competencies for continued self-development.
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to organization's vision and values; project positive image and serve as role model for others.
  • Serve as Manager on Duty (MOD).
  • Acknowledge customers, help locate product and provide solutions.
  • Cross-trained in Custom Framing selling and production.
  • Assist with Omni channel processes.
Preferred Qualifications
  • Retail management leadership experience.
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.


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