Patient Service Representative
3 days ago
Central Ohio Primary Care Physicians is seeking a highly skilled Patient Service Representative to join our team at our New Albany Pediatrics office in New Albany, OH.
Job Summary:This is a full-time role working first shift hours Monday-Friday, 7:45am-5:00pm. As a Patient Service Representative, you will be the key point of contact for patients and provide a positive customer service experience from start to finish during their visit.
Key Responsibilities:- Ensure patients have a positive experience during their visit, whether in-person, telehealth, or over the phone.
- Communicate regularly with clinical staff to ensure patients and office needs are met.
- Greet patients and complete established check-in procedures upon arrival, including registration, data entry, and insurance verification.
- Collect copays, deductibles, and/or outstanding balances.
- Responsible for checking patients out and scheduling follow-up appointments and communicating necessary items at time of check-out.
- Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner.
- Complete clerical tasks, including distributing mail and reports, filing, scanning, scheduling, data input, and general support to all office personnel.
- Ensure confidentiality of patient data and stay up-to-date with HIPAA regulations.
- High School diploma or GED.
- Preferred: 1 year of administrative experience in a healthcare-related setting.
- Excellent interpersonal and verbal communication skills, as well as interpersonal relationship building abilities.
- Strong organizational and written communication skills.
- Ability to multi-task, prioritize, manage time effectively, and respond timely to patients and/or visitors.
- Strong knowledge of HIPAA guidelines and understanding of patient privacy.
- Ability to work independently and in a team environment.
- Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR) systems.
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