Patient Service Representative

3 days ago


New Albany, Ohio, United States Central Ohio Primary Care Full time
Job Title: Patient Service Representative - New Albany Pediatrics

Central Ohio Primary Care Physicians is seeking a highly skilled Patient Service Representative to join our team at our New Albany Pediatrics office in New Albany, OH.

Job Summary:

This is a full-time role working first shift hours Monday-Friday, 7:45am-5:00pm. As a Patient Service Representative, you will be the key point of contact for patients and provide a positive customer service experience from start to finish during their visit.

Key Responsibilities:
  • Ensure patients have a positive experience during their visit, whether in-person, telehealth, or over the phone.
  • Communicate regularly with clinical staff to ensure patients and office needs are met.
  • Greet patients and complete established check-in procedures upon arrival, including registration, data entry, and insurance verification.
  • Collect copays, deductibles, and/or outstanding balances.
  • Responsible for checking patients out and scheduling follow-up appointments and communicating necessary items at time of check-out.
  • Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner.
  • Complete clerical tasks, including distributing mail and reports, filing, scanning, scheduling, data input, and general support to all office personnel.
  • Ensure confidentiality of patient data and stay up-to-date with HIPAA regulations.
Requirements:
  • High School diploma or GED.
  • Preferred: 1 year of administrative experience in a healthcare-related setting.
  • Excellent interpersonal and verbal communication skills, as well as interpersonal relationship building abilities.
  • Strong organizational and written communication skills.
  • Ability to multi-task, prioritize, manage time effectively, and respond timely to patients and/or visitors.
  • Strong knowledge of HIPAA guidelines and understanding of patient privacy.
  • Ability to work independently and in a team environment.
  • Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR) systems.


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