Care Team Representative

1 week ago

New Albany, Ohio, United States Sedgwick Full time
About the Role

Sedgwick is seeking a highly motivated and empathetic Care Team Representative to join our team. As a Care Team Representative, you will play a critical role in providing exceptional service to our customers, expediting claims processes, and resolving issues with one call/one person response.

Key Responsibilities
  • Provide excellent customer service to external customers and internal support to an assigned team.
  • Act as a liaison between customers and team members, directing calls to appropriate escalation paths as needed.
  • Provide detailed notes on phone calls and track and code documentation according to standard processes.
  • Educate and inform customers about processes, timelines, and status of inquiries via multiple communication channels.
  • Resolve issues with one call/one-person responses.
  • Investigate customer feedback.
  • Track trends.
  • Assist with developing corrective/preventative actions.
  • Perform administrative tasks.
Requirements
  • High school diploma or GED required.
  • Strong oral and written communication skills.
  • Computer literate, including Microsoft Office and Windows environment.
  • Must meet minimum typing requirements.
  • Clerical or customer service experience or equivalent combination of education and experience preferred.
What We Offer
  • A world-class training program with a comprehensive curriculum.
  • An assigned mentor and manager to support and guide you on your career journey.
  • Career development and promotional growth opportunities.
  • A diverse and comprehensive benefits package, including medical, dental, vision, 401K, PTO, and more.
Application Process

You will complete a recorded video interview as part of our application process. Upon completion of the video interview and application submission, you will receive an email confirmation that your application was successfully completed. If you do not receive an email notification, please log back into your candidate account and submit your application. Our team will give careful consideration while reviewing your application and information you provided against the position's criteria. If there is mutual interest, we will contact you directly.

Work environment requirements for entry-level opportunities include:

  • Physical: Computer keyboarding.
  • Auditory/visual: Hearing, vision, and talking.
  • Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to meet deadlines.

  • Financial Services Representative

    2 weeks ago

    New Albany, Ohio, United States Western & Southern Life Full time

    Job Title: Financial RepresentativeAt Western & Southern Life, we are seeking a highly motivated and results-driven Financial Representative to join our team. As a Financial Representative, you will play a critical role in meeting the middle-income client needs for risk protection, financial security, and wealth creation.Key Responsibilities:Identify and...

  • Dental Care Specialist

    3 weeks ago

    New Albany, Ohio, United States Great Oaks Dental Care Full time

    About Great Oaks Dental CareGreat Oaks Dental Care is a unique dental practice that serves the community with exceptional care and expertise. As a supported office of Heartland Dental, we offer a comprehensive range of services to meet the diverse needs of our patients.Job SummaryWe are seeking a highly skilled and dedicated General Dentist to join our team....

  • Insurance Sales Representative

    1 month ago

    New Albany, Ohio, United States Goosehead Insurance Agency Full time

    About the RoleWe are seeking a highly motivated and results-driven Insurance Sales Representative to join our team at Goosehead Insurance Agency. As an Account Executive, you will be responsible for building a book of business through prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.Key...

  • Clinical Hospice Administrative Team Assistant

    2 weeks ago

    New Albany, Ohio, United States Capital City Hospice Full time

    About Capital City HospiceWe are proud to be Ohio-made and dedicated to delivering the highest quality of care for our fellow Central Ohio residents. Our team is rooted in the communities we serve and committed to supporting our patients to remain wherever they call home throughout their entire journey.What We OfferGreat Culture and Team...

  • Clinical Hospice Administrative Team Coordinator

    2 weeks ago

    New Albany, Ohio, United States Capital City Hospice Full time

    About Capital City HospiceCapital City Hospice is a leading provider of hospice care in Ohio, dedicated to delivering high-quality care to patients and their families. Our team is rooted in the communities we serve, and we strive to support our patients in remaining at home throughout their journey.What We OfferGreat Culture and Team Atmosphere: We foster a...

  • Radiologic Technologist Position

    4 weeks ago

    New Albany, Ohio, United States Supplemental Health Care Full time

    Job DetailsSupplemental Health Care is seeking a skilled Radiologic Technologist to join their team for a 13-week contract in Honolulu, Hawaii.Job ResponsibilitiesOperate and maintain imaging equipment to ensure high-quality patient care.Assist and position patients for radiographic procedures.Work standing for extended periods of time and ensure safety...

  • Hospice Care LPN

    1 week ago

    New Albany, Ohio, United States Capital City Hospice Full time

    About Capital City HospiceWe are a leading hospice care organization dedicated to providing high-quality care to patients and families in need. Our team is passionate about delivering compassionate and personalized care, and we are seeking a skilled Licensed Practical Nurse (LPN) to join our team.Job SummaryWe are seeking a compassionate and skilled Licensed...

  • Radiologic Technologist Position

    4 weeks ago

    New Albany, Ohio, United States Supplemental Health Care Full time

    Job DetailsSupplemental Health Care is seeking a skilled Radiologic Technologist to join their team for a 13-week contract in Honolulu, Hawaii.Job Summary:Operate and maintain imaging equipment to produce high-quality diagnostic images.Assist and position patients to ensure accurate and safe imaging procedures.Work in a hospital setting, collaborating with...

  • Radiologic Technologist Position

    4 weeks ago

    New Albany, Ohio, United States Supplemental Health Care Full time

    Job DetailsSupplemental Health Care is seeking a skilled Radiologic Technologist to join their team for a 13-week contract in Honolulu, Hawaii.Job Summary:We are looking for a highly motivated and experienced Radiologic Technologist to work in a hospital setting. The ideal candidate will have a strong background in operating and maintaining imaging...

  • Radiologic Technologist Position

    4 weeks ago

    New Albany, Ohio, United States Supplemental Health Care Full time

    Job DetailsSupplemental Health Care is seeking a skilled Radiologic Technologist to join their team in Honolulu, Hawaii.Job DescriptionAs a Radiologic Technologist, you will be responsible for operating and maintaining imaging equipment, assisting and positioning patients, and ensuring safety precautions are taken when working with radiation.The contracted...

  • Radiologic Technologist Position

    4 weeks ago

    New Albany, Ohio, United States Supplemental Health Care Full time

    Job DetailsSupplemental Health Care is seeking a skilled Radiologic Technologist to join their team in Honolulu, Hawaii.Job DescriptionThe successful candidate will be responsible for operating and maintaining imaging equipment, assisting and positioning patients, and ensuring safety precautions are taken when working with radiation.The contracted Radiologic...

  • Senior Care Professional

    3 weeks ago

    New Albany, Ohio, United States Freedom Pointe at The Villages Full time

    Quality of Life Specialist/Resident AssistantWe are seeking a compassionate and enthusiastic individual to join our team as a Quality of Life Specialist/Resident Assistant. This role is a vital part of our commitment to providing exceptional care and services to our residents.Responsibilities:Provide high-quality personal care to residents, including...

  • Resident Care Associate

    3 weeks ago

    New Albany, Ohio, United States Smiths Mill Health Campus Full time

    Job SummaryThe Resident Care Associate is a vital member of our team at Smiths Mill Health Campus, providing general non-certified routine services to our residents. This role is responsible for ensuring the highest level of care and comfort for our residents, while also maintaining a clean and safe environment.Key ResponsibilitiesAssist with housekeeping...

  • RN - Home Care Nights

    2 weeks ago

    New Albany, Ohio, United States Capital City Hospice Full time

    Capital City Hospice: Delivering Compassionate CareWe are proud to be Ohio-made and dedicated to providing the highest quality of care for our fellow Central Ohio residents. Our team is rooted in the communities we serve, and we strive to support our patients to remain wherever they call home throughout their entire journey.Our ApproachWe believe that the...

  • Sales Representative

    3 weeks ago

    New London, Ohio, United States R Squared Solutions Full time

    We are seeking a skilled Sales Representative to join our team at R Squared Solutions. As a Sales Representative, you will be responsible for ensuring product availability at retail locations by fulfilling merchandising needs of our grocery-related customers.You will become an ambassador of world-famous brands, working closely with decision makers to...

  • Insurance Sales Representative

    2 weeks ago

    New Albany, Ohio, United States Goosehead Insurance Agency Full time

    Join Our Team as an Account ExecutiveAt Goosehead Insurance Agency, we're committed to disrupting the insurance industry by empowering our clients with choice and delivering world-class service. We're seeking a talented Account Executive to join our team in Newark, OH.Key Responsibilities:Build a book of business through prospecting and establishing referral...

  • Senior Care Professional

    2 weeks ago

    New Albany, Ohio, United States Freedom Pointe at The Villages Full time

    Quality of Life Specialist/Resident AssistantWe are seeking an exceptional Quality of Life Specialist/Resident Assistant to join our team at The Avalon of New Albany. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of our residents.Responsibilities:Provide high-quality personal care to residents, including...

  • Travel Nurse RN PACU

    3 weeks ago

    New Albany, Ohio, United States MSSI Full time

    Job Title: Travel Nurse RN PACUMSSI is seeking a skilled travel nurse RN to join our team in New Albany, Ohio.Job DetailsSpecialty: PACU - Post Anesthesia CareDiscipline: RNDuration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelMSSI offers a competitive salary and benefits package, as well as a tax-free stipend amount to be...

  • Memory Care Program Manager

    3 weeks ago

    New Albany, Ohio, United States Danbury Westerville Full time

    Memory Care CoordinatorWe are seeking a compassionate and experienced Memory Care Coordinator to join our team at Danbury Westerville. As a member of our community leadership, you will be responsible for planning and coordinating therapeutic programs to meet the needs of our residents. The ideal candidate will have a nursing background, be experienced in...

  • Physical Therapist

    3 weeks ago

    New Albany, Ohio, United States Mount Carmel Health System Full time

    Job SummaryMaintain a high level of patient care and satisfaction as a Physical Therapist at Mount Carmel Health System. Collaborate with healthcare teams to develop and implement effective treatment plans, ensuring optimal patient outcomes.Key ResponsibilitiesEvaluate and treat patients referred for physical therapy, utilizing evidence-based practices and...