Customer Service Representative

4 weeks ago


New Matamoras, Ohio, United States Sharp Energy Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sharp Energy. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities:
  • Provide excellent customer service through various communication channels, including phone, email, and in-person interactions.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Meet or exceed performance metrics and standards for customer service, including first call resolution and customer satisfaction.
  • Participate in ongoing training and development to improve customer service skills and stay up-to-date on company policies and procedures.
Requirements:
  • Minimum 2 years of experience in a customer-facing role, preferably in a call center environment.
  • Excellent written and verbal communication skills, with the ability to communicate effectively with customers and internal teams.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Sharp Energy is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applications from qualified candidates of all backgrounds.



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