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Transportation Operations Manager
2 months ago
We are seeking a highly skilled Transportation Dispatch Supervisor to join our team at Dairy Farmers of America. As a key member of our logistics team, you will be responsible for supervising the day-to-day activities of our dispatch team, ensuring the efficient scheduling and dispatching of drivers to meet customer demands and company objectives.
Key Responsibilities- Supervise the daily activities of the dispatch team, providing guidance and support to ensure high-quality service to customers, drivers, and staff.
- Monitor all dispatch activities to ensure timely and accurate delivery of shipments, and make adjustments as needed to optimize routes and schedules.
- Coordinate with various departments to optimize routes, manage schedules, and ensure compliance with regulatory requirements.
- Analyze and optimize routes to reduce costs and improve delivery times, and adjust schedules in response to changes in customer needs, driver availability, and other factors.
- Serve as the point of contact between the dispatch team, drivers, and customers, handling customer inquiries and complaints, and resolving issues promptly and effectively.
- Generate and analyze reports on dispatch performance, providing regular updates to management on dispatch operations and performance metrics.
- Oversee the use and maintenance of dispatch software and related technologies, staying updated on industry trends and new technologies to improve dispatch operations.
- Ensure the accuracy of records and data in systems, spreadsheets, etc., and provide feedback on opportunities and approaches to make improvements and use best practices.
- Lead special project initiatives as assigned, and perform supervisory activities such as time keeping, scheduling for appropriate staffing levels, delegating work, etc.
- Class A CDL required.
- Undergraduate degree in business, transportation, logistics, or related curriculum (or equivalent combination of experience and education).
- 2 to 5 years of dispatch, logistics, transportation, or related experience coupled with demonstrated leadership attributes or team leadership experience; supervisor experience preferred.
- Certification and/or License – may be required during course of employment.
- Strong knowledge of and skill with Microsoft Office Suite and company computer systems.
- Strong knowledge of the geographic region being supported and logistics and transportation regulations.
- Knowledge of principles and practices of supervision, training, and personnel management.
- Good leadership skills.
- Able to analyze and decide on different logistical movements and adjustments with the intent to optimize.
- Able to communicate clearly and effectively, both verbally and in writing.
- Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills).
- Able to problem solve difficult or uncommon issues and make quick decisions under pressure while remaining calm and composed.
- Able to maintain a good balance between tolerance and assertiveness in dealing with customers and drivers.
- Able to multi-task and prioritize own and others' work responsibilities.
- Able to work with accuracy and attention to detail.
- Able to interact positively and work effectively with others (interpersonal skills).
- Able to work independently.
- Must be able to read, write and speak English.
