Senior Sales and Service Representative

2 weeks ago


Fort Mill, South Carolina, United States First Citizens Bank Full time
About the Role

We are seeking a highly motivated and customer-focused Senior Sales and Service Representative to join our team at First Citizens Bank. As a key member of our branch team, you will play a critical role in building and expanding banking relationships through proactive customer outreach and customer service requests.

Key Responsibilities
  • Proactively engage customers in conversation about their financial needs and provide solutions to meet those needs.
  • Open deposit accounts and ancillary banking products, and facilitate customer awareness and education of bank services.
  • Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs.
  • Process transactions and other account servicing requests, and provide exceptional customer service in a fast-paced environment.
Requirements
  • High School Diploma or equivalent required; Bachelor's degree preferred.
  • 1 year of experience in sales or customer service, or 6 months of experience in a customer support role at First Citizens Bank.
  • Must possess a valid driver's license and be able to travel frequently to provide coverage to multiple branches.
About First Citizens Bank

First Citizens Bank is a leading community bank with a rich history of serving customers in 18 states and the District of Columbia. We are committed to helping our customers achieve a lifetime of success, and we are seeking talented individuals who share our values and passion for delivering exceptional customer service.



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