Customer Service Representative

24 hours ago


Monticello, Minnesota, United States Brightspeed Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Brightspeed. As a key member of our operations team, you will be responsible for delivering exceptional customer service and technical support to our clients.

Key Responsibilities
  • Network Installation and Maintenance: Install, maintain, and troubleshoot high-speed internet, video, and voice networks, including associated wiring and equipment.
  • Technical Support: Provide technical assistance to customers, including troubleshooting and resolving issues related to network connectivity and equipment.
  • Field Work: Perform maintenance and repair on outside plant facilities, including climbing poles, digging up and burying cable, and working in utility access holes or controlled environmental vaults (CEV).
  • Safety and Compliance: Ensure adherence to all safety rules and regulations, and maintain a safe working environment.
  • Team Collaboration: Work collaboratively with other technical personnel to achieve team goals and objectives.
Requirements
  • Education and Experience: High school diploma or equivalent experience, with a strong background in technical support and customer service.
  • Technical Skills: Ability to handle 28-foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.), and successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full).
  • Soft Skills: Positive and professional appearance and demeanor, accountability/dependability, teamwork, active listening, and active learning.
Preferred Qualifications
  • Prior Experience: Prior experience as a customer-facing telecom operations technician, with a strong background in technical support and customer service.
  • Technical Certifications: Basic electricity training/certification or documented equivalent work experience, ADSL installation/repair experience (self/full installs), and A+/Net+ Certified.


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