Operations Team Lead

3 weeks ago


Alexandria Virginia, United States Verbal Beginnings Full time
Job Summary

The Center Operations Coordinator is a key member of the Verbal Beginnings team, responsible for overseeing the administrative aspects of our center operations. This role requires strong leadership skills, attention to detail, and the ability to motivate and guide a clinical team.

Key Responsibilities
  • Review daily schedules and ensure accurate times, clients, and session conversions for direct reports.
  • Conduct regular touchpoints with direct reports to provide support and guidance.
  • Coordinate coverage across teams as needed to ensure seamless operations.
  • Serve as a company culture ambassador, promoting and encouraging adherence to our values.
  • Collaborate with Office Coordinators to plan and host staff-facing and family-facing events.
  • Work with other Center Operations Coordinators and administrative staff to enhance the effective day-to-day running of center operations.
  • Receive and manage day-of callouts, notify necessary team members, and conduct midday therapist check-ins.
  • Oversight of timesheets for all staff on assigned teams.
  • Ensure direct reports remain in compliance with applicable certifications.
  • Provide oversight of therapist office hours to ensure productivity.
  • Develop and participate in employee engagement activities across teams.
  • Support preparation of performance evaluations and feedback for staff under direct supervision.
Requirements
  • Bachelor's Degree or equivalent experience.
  • Minimum 1 year previous supervisory experience of large teams in the human services field.
  • Basic knowledge and previous experience with incident prevention and management regarding workplace safety.
  • Strong leadership skills and ability to motivate and guide a clinical team.
  • Previous experience with or knowledge of individuals with ASD and ABA therapy preferred.


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