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Client Support Specialist

2 months ago


Oakland, California, United States Sprudge Full time
Customer Service Representative at Sprudge

Sprudge, a prominent player in the specialty coffee sector, is on the lookout for a dedicated Customer Service Representative to enhance our team. With a commitment to delivering exceptional coffee experiences, we pride ourselves on supporting our customers with top-notch service.

Key Responsibilities:

  • Manage online order processing efficiently
  • Respond to customer inquiries through various communication channels
  • Ensure a well-organized and stocked retail environment
  • Support in-person retail activities
  • Oversee returns and reshipment processes
  • Leverage technology skills, including proficiency in G Suite, Magento, and Shipstation

We seek a meticulous individual who is tech-savvy and possesses a genuine enthusiasm for customer service. If you have a background in coffee and are eager to contribute to our mission, we encourage you to share your experiences and motivations for this role.

Note: All team members must comply with safety protocols, including proof of vaccination.