Senior Manager, Product

3 weeks ago

Charlotte, North Carolina, United States BrightSpeed Full time
Job Title: Senior Manager, Product & Platform Innovation - Governance

At Brightspeed, we are reimagining how people live, work, play, and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

We are seeking a Senior Manager, Product & Platform Innovation - Governance to join our rapidly growing team. In this role, you will oversee technical program management workflow and governance, software modernization, and communication via a team of resources.

Key Responsibilities:
  • Develop a scalable and robust cross-domain E2E transformation workflow management process including design, implementation, execution, monitoring, and quality assurance for consumer and business.
  • Drive long-term modernization and technical advancement planning for Product & Platform Innovation programs.
  • Drive successful execution of projects in alignment with the Strategic Growth Plan.
  • Leverage and standardize an agile methodology to drive the enablement and use of business KPIs to execute iterative constant improvement.
  • Formulate strategic plans to meet business needs and address industry trends and challenges.
  • Identify and prioritize key areas for process improvement, including operational efficiency, digital transformation, and innovation initiatives.
  • Collaborate with cross-functional teams to implement transformational initiatives, ensuring seamless integration and minimal disruption to daily operations.
  • Owns domain program management including plan creation and tracking; issue escalation and resolution; progress documentation and status report preparation and (metrics, summaries, etc.) communication in both formal and informal settings.
  • Support companywide Operational Readiness Production Testing in collaboration with Go / No Go facilitation.
  • Support business case development with cost/benefit analysis for continuous funding and prioritization.
  • Use data and KPIs to drive the system platform to support and automate business functions in an iterative and agile implementation format.
  • Implementing and Innovating Consumer and Business System Stacks.
Requirements:
  • Bachelor's degree in Business, Project Management, or related field.
  • 8+ years of experience managing cross-functional and/or cross-team projects.
  • 7+ years of strong technical experience, preferably in telecommunications, specifically dispatch.
  • Successful teamwork experience and demonstrated leadership abilities.
  • Excellent client-facing and internal communication skills.
  • Passionate about leading people, driving change, and focused on innovating systems and support through collaboration.
  • Enjoy simplifying and reinventing systems and experiences, have a solid strategic vision, and can identify friction points and implement innovative solutions.
What We Offer:
  • Competitive compensation and comprehensive benefits.
  • A comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match, and a host of voluntary benefits.
  • A diverse team that helps us be fierce advocates for more accessible, inclusive, and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled.

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