Financial Recovery Specialist

4 weeks ago


Stockton, California, United States SERVPRO of CLEANAIR IMAGE, INC. Full time

We are seeking a highly skilled Financial Recovery Specialist to join our team at SERVPRO of Stockton & Livermore. This role plays a critical part in ensuring that customer accounts are kept current and paid within payment terms.

About the Job

The ideal candidate will have excellent communication and negotiation skills, with the ability to work independently and manage multiple priorities. As a key member of our finance team, you will be responsible for sending invoices, contacting clients for payment resolution, negotiating payment arrangements, recording and reconciling payments, resolving payment discrepancies, maintaining billing accounts and records, producing reports as required by management, and proactively escalating issues as needed.

Responsibilities
  • Sending of invoices
  • Contacting clients for payment resolution
  • Negotiating payment arrangements
  • Recording and reconciling payments
  • Resolving payment discrepancies
  • Maintaining billing accounts and records
  • Producing reports as required by management
  • Proactively escalate issues as needed

In this role, you will also work closely with the billing department to resolve internal and external customer issues, identify delinquent accounts to be written off or placed with a collection agency, complete W9 forms & New Vendor Profiles, and detail-oriented work with payers to resolve issues in a timely manner.

Requirements
  • The ability to prioritize and manage expectations
  • Detail Oriented
  • Work independently
  • Must have verbal and written communication in order to communicate effectively with co-workers and customers
  • Investigating and resolving any irregularities or inquiries
  • Follow up with customers on outstanding invoices and collect payment
  • Monitor customer account details for non-payments, delayed payments, and other irregularities
  • Investigate and resolve customer inquiries.
  • Work independently while providing consistent, reliable work
  • Ability to effectively communicate verbally and in writing
  • Ability to work cross-functionally to resolve disputes
  • Ability to provide analytical analysis on requested work
  • Ability to identify and implement process improvements
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
What We Offer

As a valued member of our team, you will receive a competitive salary, ranging from $55,000 to $65,000 per year, depending on experience. Additionally, you will have the opportunity to learn and grow with our dynamic organization.

We offer a dynamic work environment, competitive pay, and opportunities for growth and development. If you are a motivated and results-driven professional looking to make a difference in your career, we encourage you to apply for this exciting opportunity.



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