Strategic Client Partnerships Specialist
3 weeks ago
Company Overview
">FactsSet is a leading provider of financial data and analytics solutions. Our company has been recognized for its commitment to innovation, customer satisfaction, and community involvement.
">Compensation and Benefits
">We offer an attractive compensation package, including a salary of $65,000 per year, as well as comprehensive benefits such as health insurance, retirement savings plan, and paid time off.
">About the Role
">We are seeking a Strategic Client Partnerships Specialist to join our team. As a key member of our client-facing group, you will play a critical role in building and maintaining strong relationships with our clients, understanding their business needs, and providing tailored solutions to drive growth and success.
">Responsibilities
">- ">
Partner with clients to understand their business objectives and provide strategic recommendations to optimize their FactSet experience
">">Develop and execute customized training programs to enhance client knowledge and skills
">">Analyze client feedback and use insights to inform product development and improve overall client satisfaction
">">Collaborate with internal stakeholders to identify opportunities for process improvements and implement changes that benefit both clients and the organization
">">Communicate effectively with clients through various channels, including phone, email, and in-person meetings
">">Provide exceptional customer service, addressing client concerns and resolving issues in a timely and professional manner
">">Maintain accurate records of client interactions and update client information in our database
">">Participate in ongoing training and professional development to stay up-to-date on industry trends, new technologies, and best practices
">">Contribute to cross-functional teams to drive business growth, improve processes, and enhance the overall client experience
">">Perform other duties as assigned by management
">">
Requirements and Qualifications
">To succeed in this role, you will need:
">- ">
A Bachelor's degree conferred by May 2025 or equivalent work experience
">">Strong analytical and problem-solving skills, with the ability to think critically and approach challenges from multiple angles
">">Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike
">">Proficiency in Microsoft Office, particularly Excel, and willingness to learn new tools and technologies
">">Ability to work independently and collaboratively as part of a team
">">Flexibility to adapt to changing priorities and deadlines
">">Passion for delivering exceptional customer experiences and driving business results
">">Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
">">Willingness to continuously learn and grow, with a desire to take on new challenges and responsibilities
">">Experience in a client-facing role, preferably in the financial services industry
">">
What We Offer
">In addition to the compensation and benefits package mentioned earlier, we also offer:
">- ">
A supportive and dynamic work environment, with opportunities to collaborate with talented professionals from diverse backgrounds
">">Ongoing training and development opportunities, designed to help you achieve your career goals and stay ahead in the industry
">">The chance to make a meaningful impact on our clients' businesses and contribute to the success of our organization
">">A social community dedicated to volunteerism, intramural sports, and team-building events
">">Business resource groups designed to cultivate an inclusive environment for all employees
">">A comprehensive recognition and reward program, acknowledging and celebrating individual and team achievements
">">
Why Choose FactsSet?
">At FactsSet, we value our employees' contributions and strive to create a workplace that is both challenging and rewarding. We believe in investing in our people, empowering them to grow, and recognizing their achievements. If you're passionate about delivering exceptional customer experiences, driving business results, and making a meaningful impact, we invite you to join our team and explore this exciting opportunity.
">How to Apply
">If you're interested in this position, please submit your application, including your resume and cover letter, through our website. We can't wait to hear from you
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