IT Support Specialist

2 weeks ago

Dallas, Texas, United States HDR Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at HDR. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our computer systems and networks.

Key Responsibilities
  • Apply technology to address business needs and constraints
  • Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
  • Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
  • Participate in enterprise-wide IT projects and initiatives
  • Diagnose system hardware, software, and operator problems
  • Provide advanced troubleshooting on complicated IT issues
  • Provide support for software applications
  • Provide desk side training upon request for enterprise applications
  • Request hardware and software through the requisition system as directed by their supervisor
  • Provide hardware support, printer and printing support
  • Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
  • Assist the IT Support team with software inventory where required
  • Provide local office coordination and communication of technical support topics/issues of interest
  • Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
  • Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team
Preferred Qualifications
  • Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
  • This position may include travel
  • Valid Driver's License
  • Preference given to local candidates
Required Qualifications
  • Associate's degree in Computer Science/MIS-related area or equivalent work experience
  • A minimum of 1 year of experience in technical support of PC, networks and servers
  • Excellent working knowledge of personal computer and peripherals
  • Experience in systems operations and maintenance
  • Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server
  • Working knowledge of Microsoft Office applications
  • Excellent client service, interpersonal and communication skills
  • Self-starter able to handle multiple tasks and deadlines with minimal supervision
About HDR

At HDR, we believe in creating a welcoming environment where each of us is valued and respected. We are committed to fostering a sense of belonging throughout the company and within our communities. We are looking for individuals who share our values and are passionate about making a difference in the world.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and talented individual who is looking for a challenging and rewarding role, we encourage you to apply.

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